[rt-users] Searched for 3 hours - how do you view all tickets in a queue?

[scott.dalzell]

I dont know what access level your admin has given you as a user but there
are afew ways to view All the tickets in a queue

*Edit Queue search to show all*
1/ Select queue (e.g. General)
2/ select 'edit search' tab
3/ In the 'Sorting' tab increase the rows per page to unlimited
4/ click update format and search


*Using queue charts to view all tickets in queue*
1/ Select queue (e.g. General)
2/ click the 'Chart' tab
3/ Select the queue name (e.g. General) from the chart key

*As your Rt admin to create a dashboard*
if all else fails as your RT admin to create a dashboard with a table to
show all tickets by queue

hopefully one of these help you

Scott





--
View this message in context: http://requesttracker.8502.n7.nabble.com/Searched-for-3-hours-how-do-you-view-all-tickets-in-a-queue-tp56196p56222.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.