[rt-users] RT 4.2.1 not creating new, internal users

[Mathew Snyder]

I've just stood up a new RT instance using AD authentication. This works
and as a new user logs in an RT user is created and added to the Privileged
group ($AutoCreate,{Privileged=>1})

I'm trying to test RT and Postfix via telnet. Postfix is receiving the
email, but I'm getting a couple errors.

>From /var/log/maillog:
Jan 14 01:41:02 zen-rt postfix/local[10173]: 5F44F808B3: to=<rt at example.com>,
relay=local, delay=2249, delays=2243/5/0/0.11, dsn=4.3.0, status=deferred
(temporary failure. Command output: HTTP request failed: 500 No Host option
provided. Your webserver logs may have more information or there may be a
network problem. )

>From /var/log/httpd/error_log:
[9561] [Tue Jan 14 05:52:47 2014] [warning]: Use of uninitialized value
$NewSubject in scalar chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm
line 1330. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330)
[9561] [Tue Jan 14 05:52:47 2014] [error]: Couldn't parse or find sender's
address (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[9561] [Tue Jan 14 05:52:47 2014] [error]: Could not record email: Could
not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[9561] [Tue Jan 14 05:55:49 2014] [error]: Could not load a valid user: RT
could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (root at example.com).

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue general. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[9561] [Tue Jan 14 05:55:50 2014] [error]: Could not load a valid user: RT
could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
[9561] [Tue Jan 14 05:55:50 2014] [error]: Could not record email: Could
not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

I have granted the CreateTicket right to the Everyone group.

I have the $AutoCreateNonExternalUsers option set to 1. From what I
understand this should create users who are not AD authenticated. Perhaps
I'm wrong about this. Is there another option I should be using instead of
or in addition to this one?


-Mathew

"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me
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