[rt-users] Server closed connection without sending any data back (500)

[Jeff Blaine]

If anyone has any ideas how I might go about making RT
more informative about what is going on in this failure,
I would love to hear them.

On 1/9/2014 4:01 PM, Jeff Blaine wrote:
> I cannot seem to get the RT CLI to work. We are using 4.0.18. Any ideas
> as to what is going on?
> 
> The Apache httpd logs show nothing of any use. If I use the web UI
> (which works fine, and we've been using it for 10+ years now), I can
> logout + login with the following username and password fine. The user
> has full create privs for the foo-help queue (it is our day-to-day queue
> we use all the time).
> 
> ==================================================================
> [rt-tickets:~]$ cat .rtrc
> server https://rt-tickets.our.org/
> user jblaine at our.org
> passwd mypassword
> queue foo-help
> debug 3
> [rt-tickets:~]$
> ==================================================================
> 
> 
> ==================================================================
> [rt-tickets:~]$ /rt/bin/rt create -o -t ticket set subject=foo
> POST https://rt-tickets.our.org//REST/1.0/show
> Content-Length: 281
> Content-Type: multipart/form-data; boundary=xYzZY
> 
> --xYzZY
> Content-Disposition: form-data; name="format"
> 
> l
> --xYzZY
> Content-Disposition: form-data; name="id"
> 
> ticket/new
> --xYzZY
> Content-Disposition: form-data; name="user"
> 
> jblaine at our.org
> --xYzZY
> Content-Disposition: form-data; name="pass"
> 
> mypassword
> --xYzZY--
> 500 Server closed connection without sending any data back
> Content-Type: text/plain
> Client-Date: Thu, 09 Jan 2014 20:54:30 GMT
> Client-Warning: Internal response
> 
> 500 Server closed connection without sending any data back
> rt: Server error: Server closed connection without sending any data back
> (500)
> ==================================================================
> 
>