[rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

Kevin Falcone falcone at bestpractical.com
Tue Jan 21 14:29:34 EST 2014

On Tue, Jan 21, 2014 at 09:27:50AM +0100, Gerald Vogt wrote:
> Anyone knows whether this should work? Did see any answers till now...

You asked on a Saturday of a holiday weekend.

> Is it possible for a user to use more than one sender e-mail address for
> the same account if all e-mail addresses are in the LDAP directory?
> I have found this in the RT_SiteConfig.pm file which comes with the
> ExternalAuth module:
> "However, if a user with an existing RT account with EmailAddress set to
> the C<mail> address, sent mail from C<alias>, it would still match. The
> user's EmailAddress in RT would remain the primary C<mail> address.
> This feature is useful for LDAP configurations where users have a
> primary institutional email address, but might also use aliases from
> subdomains or other email services. This prevents RT from creating
> multiple accounts for the same person."
> It doesn't clearly say whether e-mails sent from the "alias" email
> address would be accepted or not.

I'm glad you found the example config.  The key is the first sentence
you quote.  RT will look up against alias and treat it as though they
sent from their primary email address.

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