[rt-users] rt-crontool and "--action RT::Action::NotifyAsComment"

[Kevin Falcone]

On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote:
>    Hello,
>    I try to use the following cron task :
>    /opt/rt4/bin/rt-crontool \
> 
>      --search RT::Search::FromSQL \
>      --search-arg "Created < '1 day ago' AND (Status = 'new') " \
>      --action RT::Action::NotifyAsComment \
>      --action-arg 'OtherRecipients'
>      --template 'my_nice_template'
> 
>    but nothing is done (no comment and no notification), because RT complains :
> 
>      [critical]: Can't call method "CreatorObj" on an undefined value at
>      /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134. (/opt/rt4/bin/../lib/RT.pm:400)
> 
>    I look at "/opt/rt4/bin/../lib/RT/Action/Notify.pm line 134" and i see :
> 
>      my $creatorObj = $self->TransactionObj->CreatorObj;
> 
>    So, does anybody knows :
>    -> how to use rt-crontool with "--action RT::Action::NotifyAsComment",
>    -> or how to specify the default RT system user in the Notify.pm script
>    something like :
> 
>      eval( my $creatorObj = $self->TransactionObj->CreatorObj) || my $creatorObj =
>      <RT_DEFAULT_USER_OBJ>;

You want the --transaction argument if you're going to use a Notify
action:
http://bestpractical.com/docs/rt/latest/rt-crontool.html
You want first or last, not all.

You may find the notification example of the reminders documentation
interesting
http://bestpractical.com/docs/rt/latest/reminders.html#Email-Reminders

-kevin
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