[rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

[Albert Shih]

 Le 22/01/2014 à 07:49:26+0100, Gerald Vogt a écrit
> I have tested the ExternalAuth module with the suggested configuration
> of two different attributes for EmailAddress as suggested in the
> configuration file:
> 
>         'attr_map' => {
>             'Name' => 'uid',
>             'EmailAddress' => [ 'mail', 'mailAlternateAddress' ],
> 
> This won't work at all: the call of postfix to rt-mailgateway fails:
> 
> (temporary failure. Command output: RT server error.  The RT server
> which handled your email did not behave as expected. It said:  Can't
> call method "as_string" on an undefined value at
> /usr/local/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
> line 357.  Stack:
> [/usr/local/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:357]
> 
> [/usr/local/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:655]
> 
> [/usr/local/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:702]
>   [/usr/local/rt4/sbin/../lib/RT/User.pm:143]
> [/usr/local/rt4/sbin/../lib/RT/Interface/Email.pm:838]
> [/usr/local/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:178]
> [/usr/local/rt4/sbin/../lib/RT/Interface/Email.pm:1531]
> [/usr/local/rt4/sbin/../lib/RT/Interface/Email.pm:1345]
> [/usr/local/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61])
> 
> This is because it passes the EmailAddress key as array to the function
> and tries to built the LDAP filter from that which results in a string
> like this:
> 
> (&(objectclass=*)(ARRAY(0xacc5d0)=gv at example.com))
> 
> And with that the following call to Net::LDAP::Filter->new will fail.
> 
> I don't see how this should work with version 0.17 of ExternalAuth and
> RT4.2.2.

I've exact same problem here. For me it's the first time I encounter this
problem, I can say if this is a new problem or it's old because we don't
have many user with multiple email address. Today it's the first time....

So yes I would very like some solution. 

Because event manually through the web interface I can create a ticket with
« requestor » is the second email-address. I got a error. 

Regards.

JAS

-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mer 22 jan 2014 11:55:09 CET