[rt-users] Populate sub-field based on parent field selection

Mathew Snyder mathew.snyder at gmail.com
Wed Jan 22 15:21:08 EST 2014

Use categories.

However, v4.2.1 appears to be broken and upgrading to 4.2.2 did not fix it
for me. A second field populated based on the first works, but a third
based on the second doesn't.

Also, they can be confusing to set up at first.


"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me

On Wed, Jan 22, 2014 at 9:35 AM, Russell Jones <russell at jonesmail.me> wrote:

> Hi all,
> In RT 4, how would I go about populating a dropdown sub-field based on the
> selection of of the dropdown parent field? For example:
> User selects "System" in parent dropdown field. Subfield values that can
> be selected are updated to show "Architecture", "Platform", etc. User can
> then select one of those two and continue with the ticket creation.
> Thanks!
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