[rt-users] Custom Fields on Excel Report

Jim Berry jim.h.berry at frb.gov
Mon Jan 27 09:26:17 EST 2014

When building the search, once the queue is selected,  look at  Display Columns panel.   The custom fields names should appear in the Add Columns: list.   You will want to experiment with the Format: options and the order under Show Columns.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bartosz Maciejewski
Sent: Monday, January 27, 2014 8:27 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom Fields on Excel Report

Hi List!

I have lots of custom fields im my queues, and when I choose one queue in query builder I have list of all custom fields assigned to this queue. But even if query is built on custom fields values I don't see values of custom fields in results window, nor in exported excel file.

How can I get all fields both default and custom on results page and excel file?
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