[rt-users] Memory leak when merging tickets, RT 4.2.2

[Jonah Hirsch]

I just remembered that when upgrading I had some database upgrade errors.  I checked the upgrade history in RT and saw that it failed upgrading the DB schema from 4.1.12 on. When I try to run

/opt/rt4/sbin/rt-setup-database --action insert --datafile content

 From the /rt-4.2.2/etc/upgrade/4.1.12 directory I get the following including an error:

Now inserting data.
[52450] [Tue Jan 28 19:16:07 2014] [debug]: Going to load 'content' data file (/opt/rt4/sbin/../lib/RT/Handle.pm:814)
[52450] [Tue Jan 28 19:16:07 2014] [debug]: Creating ACL... (/opt/rt4/sbin/../lib/RT/Handle.pm:1017)
[52450] [Tue Jan 28 19:16:07 2014] [critical]: Can't use an undefined value as a HASH reference at /opt/rt4/sbin/../lib/RT/System_Vendor.pm line 22, <$handle> line 1. (/opt/rt4/sbin/../lib/RT.pm:393)
Can't use an undefined value as a HASH reference at /opt/rt4/sbin/../lib/RT/System_Vendor.pm line 22, <$handle> line 1.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jonah Hirsch
Sent: Tuesday, January 28, 2014 11:59 AM
To: Alex Vandiver; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2

I get nothing in logs with debugging on before the system locks up.  The issue still occurs after disabling all extensions but RT::Authen::ExternalAuth.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Tuesday, January 28, 2014 11:45 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2

On Tue, 2014-01-28 at 16:23 +0000, Jonah Hirsch wrote:
> It seems to occur for any ticket. I tried it on our most innocuous 
> queue and it still occurred. Removed all people from the ticket, no 
> special things in the ticket, and it still causes its apache process 
> to lock up the system.

Do you have any extensions or customizations installed?  Are there any errors in your error logs?
 - Alex