[rt-users] Memory leak when merging tickets, RT 4.2.2

Jonah Hirsch Jonah.Hirsch at nau.edu
Tue Jan 28 16:37:08 EST 2014


Yeah I'd removed AssetTracker a while ago. Looks like I missed the _Vendor files since that's all that remained (CustomFields, CustomField, System, and Ticket _Vendor.pm files).

Removing those files has fixed the issue. Thanks for helping me track this down!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Tuesday, January 28, 2014 2:28 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2

On Tue, 2014-01-28 at 21:12 +0000, Jonah Hirsch wrote:
> I got the upgrades to run successfully, but I still get the memory 
> issue when merging tickets.
> 
> I noticed that System_Vendor.pm wasn't a stock RT file either, but I'm 
> not sure where it came from. Here's its contents:

That would be the third-party RTx::AssetTracker extension -- which as fas as I'm aware does not function on RT 4.2.  If it's installed into /opt/rt4/lib/, it's also installed incorrectly, which will make removing it somewhat more difficult -- you should remove all *_Vendor.pm, *_Overlay.pm, and *_Local.pm files from /opt/rt4/lib/
 - Alex



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