[rt-users] Stall Ticket Status is not changing to open after receiving response from requester

[Kevin Falcone]

On Wed, Jan 29, 2014 at 07:32:58PM +0530, Ajay Kumar wrote:
>    I am using RT 4.2.1 and stall Ticket Status is not changing to open after receiving response
>    from requester.Can some one suggest configuration steps if required.
>    Looking forward for response pls.

Read through:
http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
searching for "Open inactive tickets".  It sounds like you may want to
switch back to the old default behavior of Open tickets.

-kevin
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