[rt-users] Set requestor from email body

[akos.torok at docca.hu]

Hello Andreas,

This is a scrip (on create), it does something like you want. This is fot
RT3.8. You have to finish it by replacing the regex part where I wrote "YOU
HAVE TO PUT SOME REGEX HERE"

Ákos

### Scrip head ### you don't really need this whole heade
my $scname = "SC".$self->ScripObj->id."-3 TX".$self->TicketObj->id."
".$self->ScripObj->Description." - ";
my $log = 1;
$RT::Logger->debug( "$scname: Ticket: ". $self->TicketObj->Id )  if ($log);
my $requestor_address = $self->TicketObj->RequestorAddresses;
my $content = $self->TransactionObj->Content;
return 1 unless $content;
$RT::Logger->debug( "$scname Text attachment has found." ) if ($log);
$RT::Logger->debug( "$scname content: $content" ) if ($log);
### End oh head ###


#
# SetRequestor
#

if( $content =~ m/YOU HAVE TO PUT SOME REGEX HERE to extract the email
address from the mail body like *From:John Doe <(john.doe at yyyyyy.yyy)>*/m )
{
    $RT::Logger->debug( "$scname .SetRequestorFromBody: START $1" ) if
($log);
        $self->TicketObj->DeleteWatcher( Type => "Requestor", Email =>
$requestor_address );
        $self->TicketObj->AddWatcher( Type => "Requestor", Email => $1 );
}

$RT::Logger->debug( "$scname : END" ) if ($log);

1;


On Thu, Jan 30, 2014 at 9:24 AM, Andreas Heinlein <aheinlein at gmx.com> wrote:

> Hello,
>
> I'd like to be able to forward mails which arrive at my address to RT and
> have RT extract the requestor's address from the forwarded mail, instead of
> using the sender address (which is me in this case).
>
> I cannot use something like the "Mail Redirect" extension to Thunderbird,
> which redirects mails retaining the original sender address, since the
> incoming mails are encrypted for me and need to be forwarded unencrypted.
>
> I know there is "Extract custom fields from mail", but this is not a
> custom field. Does anyone know a solution for this?
>
> Thanks,
> Andreas
>
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