[rt-users] RT-mailgate question

[Yavor Marinov]

hey guys,

i have again (probably) silly question. Is there any chance when using
RT web interface, when replying the rt-mailgate to attach the username
who did the action. Now, when replying to a ticket, via email we receive
only the actual information written by user plus link to the ticket. I'm
asking this, because some of our managers don't want to handle with RT's
web interface, but needs info who actually took action over the ticket

Thanks in advance