[rt-users] a configuration manager/plugin for RT

[Darin Perusich]

Well if you were using Puppet there's a Request Tracker module,
'puppet module search darin-rt', which you could utilize for many
aspects to setting up RT, package and plugin installation, creating
queues, groups, etc. Currently it doesn't manage things configurations
like RT_SiteConfig.pm, beyond ensuring correct permissions, but
extending it for that wouldn't be difficult. The module fully supports
openSUSE/SLES systems but I'll gladly access pull requests if someone
what's to extend it, which should be straight forward.



--
Later,
Darin


On Tue, Jul 15, 2014 at 9:04 AM, Al Joslin <allen.joslin at gmail.com> wrote:
> Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ?
>
> Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?)
>
> I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version...  Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog.
>
> So, are there any suggestions or best practice references that anyone can give ?
>
> thanks
> al;
>
> --
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