[rt-users] HTML email with inline images.

[Derek keith]

Thanks Kevin

That appears to have fixed Problem1.

Now just need to get inline pictures to show on the email.

derek




On 16 July 2014 12:24, Kevin Curtis <Kevin.Curtis at farsite.com> wrote:

> Hi Derek,
>
>     We had a similar problem as well, and we submitted a simple change to
> Transaction.pm that solved the problem for us.
>
>
>
> See In Line Images in Emails.
>
> The change was submitted on 2nd June 2014
>
>
>
>
>
> Regards
>
>
>
> Kevin
>
>
>
> *From:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *On
> Behalf Of *Derek keith
> *Sent:* 16 July 2014 12:16
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] HTML email with inline images.
>
>
>
> Hello List
>
> Have just installed a clean RT4.2.5 system running on centos.
>
> I'm testing at the moment and have run into issues with HTML formatted
> email.
>
> Scenario1
>
> I'm using fetchmail to pull email form google via imap
>
> Google appears to be creating a plain text version of all html formatted
> email.
>
> when the email reaches the ticket in RT the plain text email is listed but
> not displays anything and the HTML formatted email is displayed correctly.
> then the inline images are listed below as in screenshot.
> http://static.bestpractical.com/blog/whats-new-in-4.2/ticket-history-inline-image.png
> OK
>
> Problem1
>
> The Autoreply in HTML is replying with only the first plaintext part of
> the email inside <pre> html tags.it completely ignores the html part.
>
> Think this may be what
> http://lists.bestpractical.com/pipermail/rt-users/2014-June/083637.html
> may be experiencing.
>
>
>
> Scenario 2
>
> I'm using fetchmail to pull email form exchange via imap
> when the email reaches the ticket in RT the HTML formatted email is
> displayed correctly. Then the inline images are listed.  Good
>
> Problem2
> The Autoreply in HTML is replying, however the inline images have not been
> added to the email so are displayed as empty boxes with red crosses. :(
>
> Have I missed something?
>
> This at the moment is a bit of a show stopper as our customer user base
> mostly use html formatted emails from outlook clients.
>
> Improvements.
>
> It would be nice if there was an option for inline pictures not to be
> listed as attachments. only list files that have been attached such as
> pdf's spreadsheets, photos, documents etc. similar to how outlook works at
> present.
>
> Hopefully someone can help with pointer in the right direction.
>
> Derek
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140716/1592b227/attachment.htm>