[rt-users] HTML email with inline images.

[Kevin Curtis]

Hi Derek,
    Just tried a quick test, and now I see that in the first response from RT the images seem to get mislaid, but in all subsequent correspondence, any further images added are ok.

I guess I didn’t notice this here because we manage the creation of tickets on behalf of the customer, and then after that everything is ok.

If you come up with the answer we would be interested in implementing it here.

Another annoying features was the placement of “!” characters in the emails, which we also solved with another update that we submitted, see

Problems with ! in html format emails   dated  June 5th.

Regards

Kevin

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Derek keith
Sent: 16 July 2014 15:22
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] HTML email with inline images.

Thanks Kevin

That appears to have fixed Problem1.
Now just need to get inline pictures to show on the email.
derek


On 16 July 2014 12:24, Kevin Curtis <Kevin.Curtis at farsite.com<mailto:Kevin.Curtis at farsite.com>> wrote:
Hi Derek,
    We had a similar problem as well, and we submitted a simple change to Transaction.pm that solved the problem for us.

See In Line Images in Emails.
The change was submitted on 2nd June 2014


Regards

Kevin

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Derek keith
Sent: 16 July 2014 12:16
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] HTML email with inline images.

Hello List
Have just installed a clean RT4.2.5 system running on centos.
I'm testing at the moment and have run into issues with HTML formatted email.
Scenario1
I'm using fetchmail to pull email form google via imap
Google appears to be creating a plain text version of all html formatted email.
when the email reaches the ticket in RT the plain text email is listed but not displays anything and the HTML formatted email is displayed correctly. then the inline images are listed below as in screenshot. http://static.bestpractical.com/blog/whats-new-in-4.2/ticket-history-inline-image.png OK
Problem1
The Autoreply in HTML is replying with only the first plaintext part of the email inside <pre> html tags.it<http://tags.it> completely ignores the html part.
Think this may be what http://lists.bestpractical.com/pipermail/rt-users/2014-June/083637.html may be experiencing.

Scenario 2
I'm using fetchmail to pull email form exchange via imap
when the email reaches the ticket in RT the HTML formatted email is displayed correctly. Then the inline images are listed.  Good
Problem2
The Autoreply in HTML is replying, however the inline images have not been added to the email so are displayed as empty boxes with red crosses. :(
Have I missed something?
This at the moment is a bit of a show stopper as our customer user base mostly use html formatted emails from outlook clients.
Improvements.
It would be nice if there was an option for inline pictures not to be listed as attachments. only list files that have been attached such as pdf's spreadsheets, photos, documents etc. similar to how outlook works at present.
Hopefully someone can help with pointer in the right direction.
Derek

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