[rt-users] An internal RT error has occurred....

[Kevin Falcone]

On Wed, Jul 09, 2014 at 01:30:08PM -0700, Anthony24x wrote:
> When trying to view ticket #27909 everything seem normal however at the
> bottom of the history I see the following:
> (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
> [17175] [Wed Jul  9 20:25:29 2014] [error]: Can't call method "Id" on an
> undefined value at /opt/rt4/sbin/../lib/RT/URI/fsck_com_article.pm line 132.

My guess is you have an article that has been deleted?

You'll probably need to delete the corresponding transaction 
pointing to that deleted article.  Theres a bug about this in the
tracker.  You can look at the transactions for a given ticket using
the ObjectType/ObjectId fields on Transactions and the bad record
should be easy to spot.

-kevin

> Stack:
>   [/opt/rt4/sbin/../lib/RT/URI/fsck_com_article.pm:132]
>   [/opt/rt4/sbin/../lib/RT/URI.pm:164]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:999]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:745]
>   [/opt/rt4/share/html/Elements/ShowTransaction:123]
>   [/opt/rt4/share/html/Elements/ShowHistory:121]
>   [/opt/rt4/share/html/Helpers/TicketHistory:48]
>   [/opt/rt4/share/html/Helpers/autohandler:51]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
> [17176] [Wed Jul  9 20:25:29 2014] [debug]: SQL(0.000319s): SELECT  * FROM
> Users WHERE id = ?;  [ bound values: '52' ]
> (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1292)
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