[rt-users] Couldn't find Ticket for reminder XXXXX Please contact administrator. AFTER 3.8.1 to 4.2.5/6 upgrade

[Lists]

Thanks for the info Kevin.

After poking around in the database, I saw where the status of the 
reminders were still set as open.  There were few enough orphaned 
reminders such that I just opened the reminder via simple search and the 
changed the status to resolved.

I don't think this will be a wide spread issue, so I will just tell end 
users to do the same once the new ticket system is brought online.

Thanks,

Dave

On 7/24/2014 10:15 AM, Kevin Falcone wrote:
> On Mon, Jul 21, 2014 at 10:58:03AM -0500, Lists wrote:
>> I have been working on upgrading our production RT 3.8.1 install to RT 4.2.6
>> and am almost ready to deploy to production.  The only issue I am having is
>> after the upgrade process, when I log in I am seeing missing reminders.
> An RT that old will have had a number of reminders bugs.
> Generally it means that either a ticket moved queues but the reminder
> didn't, or you shredded with an old shredder that didn't follow links
> to reminders.  In either case, you can use the id you elided from your
> error message to look at the tickets and links tables and see what
> needs updating or deleting.
>
> rt-validator may also notice dangling links.
>
> -kevin
>
>