[rt-users] Unprivileged users - Edit ticket/Sign up as CC?

[Kevin Falcone]

On Thu, Jul 31, 2014 at 06:10:11PM +0000, Cena, Stephen (ext. 300) wrote:
> I've come across is editing the tickets. I've got explict permissions on the
> Requestor of the ticket (ex: Requestor can make changes to the ticket), but it
> looks like Unprivileged is overriding it. I'd like the users to be able to sign
> up as CC on tickets as well, but that is missing too. Is this how Unprivileged
> works, or did I miss a permission setting? Thanks!

Rights in RT are additive.
If Requestor has ModifyTicket, then the user being Unprivileged will
not change that as long as they are *actually* listed as the Requestor
(not just the Creator).

You need to grant Watch for users to add themselves as Cc, but keep in
mind that they may also add themselves as a Requestor which will grant
them extra rights.

-kevin
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