[rt-users] In Line Images in Emails

[Kevin Curtis]

Hi,
    The Template for Correspondence is as you show below, as does the one for Transaction.  Is there another that I should check?


Regards

Kevin

-----Original Message-----
From: Emmanuel Lacour [mailto:elacour at easter-eggs.com] 
Sent: 02 June 2014 10:07
To: Kevin Curtis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] In Line Images in Emails

On Mon, Jun 02, 2014 at 09:48:03AM +0100, Kevin Curtis wrote:
>    Hi Emmanuel,
> 
>    The test case for us was quite simple.  We use Miscrosoft Office Outlook
>    as the email client.
> 
>        1) Create a ticket
> 
>        2) The Ticket owner updates the ticket by sending an email to RT that
>    has
> 
>           an inline image
> 
>        3) RT sends an email to the Requestor and CC’s that has been converted
>    to plain text
> 


So it looks that your Template that is used to send this email is not using something like:


RT-Attach-Message: yes
Content-Type: text/html


[...]

{$Transaction->Content( Type => "text/html")}


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