[rt-users] Why are Asset #'s so naked?

[Gustavo Gasparrini]

Hi, Al.

We made some changes to the Create Ticket form, where you can search assets by name or description, filtered by a Status (you have to put which Status to filter in a variable in RT_SiteConfig.pm file) and a Catalog that have to have the same name than the queue.
If you want, I can send it to you, but without any warranty, because we need to normalize the development.
I can send you the files that you have to replace for a specific RT version. They are only 3 files.

Regards,
Gustavo


Gustavo Gasparrini | NIXE S.R.L. 
IT Systems General Manager 
+54(11)4383-7831 
http://www.nixe.com 

----- Mensaje original -----
De: "Kevin Falcone" <falcone at bestpractical.com>
Para: rt-users at lists.bestpractical.com
Enviados: Jueves, 22 de Mayo 2014 17:29:50
Asunto: Re: [rt-users] Why are Asset #'s so naked?

On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote:
>       Why in the world am I required to know an Asset's Number in
>       order to use/link it ? Why are there no searching options that
>       result in linkage ? Why do I have to find the Asset, write it's
>       number on a sticky note and then go to another screen where I
>       then enter that number ? I would love to get the FindAsset
>       portlet into the Ticket/Create.html -- but there seems to be no
>       option for that in the RT_Config.

I believe most people using it are navigating to the Asset and then
using Action -> Create linked ticket.

I suspect you also want to set AssetQueues
http://bestpractical.com/docs/assets/1.01/Assets_Config.html#AssetQueues

-kevin

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