[rt-users] Why are Asset #'s so naked?
gustavo.gasparrini at nixe.com
Thu Jun 5 09:50:20 EDT 2014
We made some changes to the Create Ticket form, where you can search assets by name or description, filtered by a Status (you have to put which Status to filter in a variable in RT_SiteConfig.pm file) and a Catalog that have to have the same name than the queue.
If you want, I can send it to you, but without any warranty, because we need to normalize the development.
I can send you the files that you have to replace for a specific RT version. They are only 3 files.
Gustavo Gasparrini | NIXE S.R.L.
IT Systems General Manager
----- Mensaje original -----
De: "Kevin Falcone" <falcone at bestpractical.com>
Para: rt-users at lists.bestpractical.com
Enviados: Jueves, 22 de Mayo 2014 17:29:50
Asunto: Re: [rt-users] Why are Asset #'s so naked?
On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote:
> Why in the world am I required to know an Asset's Number in
> order to use/link it ? Why are there no searching options that
> result in linkage ? Why do I have to find the Asset, write it's
> number on a sticky note and then go to another screen where I
> then enter that number ? I would love to get the FindAsset
> portlet into the Ticket/Create.html -- but there seems to be no
> option for that in the RT_Config.
I believe most people using it are navigating to the Asset and then
using Action -> Create linked ticket.
I suspect you also want to set AssetQueues
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