[rt-users] ticket created, but not there?

Kevin Falcone falcone at bestpractical.com
Tue Jun 17 15:30:41 EDT 2014


On Wed, Jun 11, 2014 at 05:13:23PM -0400, epac wrote:
> for the third time in a few days, I'm finding myself looking at 
> something strange.
> 
> background:
>    I'm running RT 4.0.16, against a Pg 8.4 DB, under apache 2.2, with 
> mod_perl
> 
>    Someone created a ticket via https (last occurence was ticket 39529), 
> RT notified the proper groups through the set of notification scrips, 
> and the logs show "ticket created in queue". Yet, when attempting to 
> load that ticket, we get an error about not being able to load the 
> ticket. Looking at the DB, i do not see anything in the ticket or 
> transaction tables referencing that ticket.

This implies RT lost a database connection before issuing a commit.
Look in your DB logs for errors or search out network problems.

-kevin
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