[rt-users] ticket created, but not there?
falcone at bestpractical.com
Tue Jun 17 15:30:41 EDT 2014
On Wed, Jun 11, 2014 at 05:13:23PM -0400, epac wrote:
> for the third time in a few days, I'm finding myself looking at
> something strange.
> I'm running RT 4.0.16, against a Pg 8.4 DB, under apache 2.2, with
> Someone created a ticket via https (last occurence was ticket 39529),
> RT notified the proper groups through the set of notification scrips,
> and the logs show "ticket created in queue". Yet, when attempting to
> load that ticket, we get an error about not being able to load the
> ticket. Looking at the DB, i do not see anything in the ticket or
> transaction tables referencing that ticket.
This implies RT lost a database connection before issuing a commit.
Look in your DB logs for errors or search out network problems.
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