[rt-users] Question about Asset extension

[Albert Shih]

 Le 18/06/2014 à 20:33:47+0200, Joop a écrit
> > Basic question about Asset extension before I try to installed it. 
> >
> > Can I use Asset extension to manage supply ? I mean (for example) I got a
> > 20 ink cartridges. 
> >
> > Can I put this 20 cartridges inside RT Asset, and each time some requestor
> > ask through RT I can « add » this asset and I got only 19 cartridges after
> > I close this ticket ? 
> >
> > So basically can I use Asset inside RT to manage supply.
> >
> > Regards.
> >
> > JAS
> I'm using RTx-AssetTracker but it should work too on the bestpractical
> Assets. I use a script which reads the amount of time entered on a

So you mean I got something like « amount » for any asset ? 

> ticket, could be any customfield, and then find the Asset that belongs
> to it and subtracts the time from the time the client bought.
> So yes with a bit of perl scripting it shouldn't be too hard.

the point is the « time » is a native field on RT, what I like to have is
when I answer a ticket I can « click » on some « use » « x » « asset » and
the amount of « asset » is change by minus « x » 

I think we can do some trick by using custom field but, it's not really
user friendly.

Thanks for your answer.

Regards.

JAS
-- 
Albert SHIH
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Heure local/Local time:
mer 18 jui 2014 23:44:20 CEST