[rt-users] SLA Issue

[Aaron McCarthy]

Hello,

I have made SLA's using CustomField and I wrote a scrip that will set a
priority number and a due date depending on which level of SLA it is
assigned to.

When I try to do a Priority Escalate the Priority jumps from e.g. 50 - 1 or
99 - 50 etc. It wont escalate in order. I don't understand why.

Can anyone help please.

Regards,

Aaron



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