[rt-users] Change Management Multiple Owners

[Aaron McCarthy]

Hi Alex,

I do apologize for replying to you directly. 

Thank you for your feedback. Greatly appreciated.

I have a simple template (one owner) and a complex template (Group AdminCc).

When I have the simple template implemented and I reveive an approval
ticket. Under status I see (/Pending Approval/). Which will in turn allow me
to approve a ticket.

When I implement the complex template and a new approval ticket arrives,
Under status I see "new". I am not able to Approve the ticket.

The only difference between the two Templates is the Perl Code Snippet.

===Create-Ticket: approval
*{
my $group = RT::Groups->new(RT->SystemUser);
$group->LoadUserDefinedGroup( "DL_IT_Request_Tracker_Admins" );
}*
Queue: ___Approvals
Type: approval
AdminCc: { $group->MemberEmailAddressesAsString }
Depended-On-By: TOP
Subject: Approval for ticket: {$Tickets{"TOP"}->Id} -
{$Tickets{"TOP"}->Subject}
Due: {time + 86400}
Content-Type: text/plain
Content: Need your approval for ticket
{$Tickets{"TOP"}->Id}:{$Tickets{"TOP"}->Subject}

<http://requesttracker.8502.n7.nabble.com/file/n57772/RT_Image.png> 


Hope this gives you a bit more information on my problem.

Thanks again,

Aaron



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