[rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

[Christian Loos]

Am 27.06.2014 23:02, schrieb Al Joslin:
> I was asked by one of my users, what happens if two people are editing a ticket at the same time ?  
> 
> Our current system, that I'm trying to replace, tells users when another user is editing the same ticket
> 
> I tried editing one ticket with two users at the same time -- I could see no notice/indication that someone else was modifying that same ticket
> 
> I've searched the web/wiki/docs -- I don't see anything about it
> 
> I can't believe the most used ticketing software in the world can't/doesn't protect against multiple users editing the same ticket at the same time
> 
> what am I missing ?
> 
> Al;
> 

Have a look on this:
https://github.com/bestpractical/rt-extension-ticketlocking

Chris