[rt-users] occasional LDAP_INVALID_CREDENTIALS 49

Kevin Falcone falcone at bestpractical.com
Mon Mar 3 14:40:48 EST 2014

On Fri, Feb 28, 2014 at 02:02:58PM +0100, Marko Cupać wrote:
> Every now and then I can't log into rt, and I see the following
> critical error:
> [3824] [Fri Feb 28 12:54:02 2014] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> (/usr/local/share/rt42/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:632)
> [3824] [Fri Feb 28 12:54:02 2014] [error]: FAILED LOGIN for pacija from
> (/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:814)
> After some time the problem misteriously disappears the same way it
> appeared.
> What could be the problem?

So, the remote LDAP server rejects your authentication credentials,
causing an error to be logged in RT.  All RT knows is that something
is wrong in the LDAP server, it can't know anything else.

What happened when you looked at logs in the LDAP server?

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