[rt-users] Bad URL formation after search a ticket
falcone at bestpractical.com
Tue Mar 4 15:03:13 EST 2014
On Tue, Mar 04, 2014 at 08:44:54AM +0000, GARCIA PEREZ, Alberto (Alberto)** CTR ** wrote:
> What files do you need?
> I attached the RT_Siteconfig.pm and the apache.conf in this email.
You should know that your apache.conf doesn't actually contain your RT
apache configuration (it sucks in configuration from elsewhere in the
> > I have just upgrade de RT from 3.6.6 to 4.0.4
Was your old RT located at the root of the server or did it also use
Also, now that we know you're using Debian packages, at least grab the
ones from backports so you have 4.0.19 rather than 4.0.4 from 2011
> > I have an issue with a bad formation in the URL when I search for some tickets.
> > To reproduce the issue, I search a ticket or use the quick search. Then I click on the ticket
> > title and I can't go into the ticket.
> > My correct URL is:
> > http://126.96.36.199/rt/Ticket/Display.html?id=3638
> > But it shows: http://188.8.131.52/Ticket/Display.html?id=3638
If this happens on every search, rather than just some searches, I
assume you either have a bogus DefaultSearchResultFormat in your
config (but the config you sent says you don't have that).
Alternately, you could have a bogus personal search format.
Go check Tools -> Admin -> Tools -> System Configuration and search
for your DefaultSearchResultFormat, is should have __WebPath__s in it.
If it only happens for you, or only happens on some searches, there
are different problems it could be.
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