[rt-users] Bad URL formation after search a ticket

GARCIA PEREZ, Alberto (Alberto)** CTR ** alberto.garcia_perez at alcatel-lucent.com
Fri Mar 7 07:40:44 EST 2014

Right Kevin,
Great Support!!

Thanks and regards

Alberto García Pérez
alberto.garcia_perez at alcatel-lucent.com

-----Mensaje original-----
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] En nombre de Kevin Falcone
Enviado el: jueves, 06 de marzo de 2014 19:16
Para: rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] Bad URL formation after search a ticket

On Thu, Mar 06, 2014 at 10:10:42AM +0000, GARCIA PEREZ, Alberto (Alberto)** CTR ** wrote:
> I can't search tickets just with my admin user.

Great, that makes it clearer what the problem is.

> I have executed ./rt-attributes-viewer 4     (id=4)  and this is the output:
>                          'Format' => '\'   <B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#\',
> \'<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject\',

There's your problem.

Delete from Attributes where id = 4;

and searches should start working.


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