[rt-users] Tackling the undisclosed-recipients To: header for AdminCcs
g.passet at siel.nl
Fri Mar 7 15:50:35 EST 2014
Thank you for taking the time to respond. Unfortunately for me I have
not been able to entirely resolve the issue just yet but the problem
appears to be outside of RT.
On 03/04/2014 08:35 PM, Kevin Falcone wrote:
> On Sun, Mar 02, 2014 at 04:01:42PM +0100, Guido Passet wrote:
>> For almost a week now I have been trying to correctly configure the
>> "To:" header for emails being send to AdminCcs.
>> email but the email has a strange "To:" header. Depending on my
>> configuration I either get:
>> "Owner,AdminCc of MyName Ticket #51":;
> The former is using the default FriendlyToLineFormat and
> UseFriendlyToLine .
> The latter is what happens when the To: line is left blank, as in the
> case of notifying AdminCcs. This then leaves it to your MTA to choose
> what header to provide (many, such as older versions of postfix
> explicitly provide what you see).
> To: undisclosed-recipients:;
I have tested all variations of the aforementioned configuration options
on recent postfix setups. Either with the default
undisclosed_recipients_header setting or defining it explicitly as empty.
The best setup I could get to was an empty "To:" option in the
mail-client of preference. Which, this week seems to be Thunderbird.
>> instead of the queue-emailaddress. This makes replying to tickets
>> from email rather annoying as the AdminCc receiving the email needs
>> to correct the address he is replying to.
> RT sets a Reply-To: automatically. Their mail client should be using
> that. What mail client are you using which is ignoring that?
The Reply-To: field is picked up perfectly. The issue appears with To:
or the missing To:.. This instance of Thunderbird 24.x seems to have
some trouble dealing with this.. Interestingly a cross-check with a
webmail or mutt client reveals that things work perfectly fine. The
culprit seems to be with Thunderbird..
>> I have tried tinkering with UseFriendlyToLine and
>> FriendlyToLineFormat but to no avail. Trying to use the
>> FriendlyToLineFormat seems illogical as its arguments seem to be
>> WatcherType and TicketId..
> I'm not sure why those are illogical. It lets you write a custom To
> line which says "This mail was sent to the Owners and AdminCcs of
> ticket 51" which some users appreciate (As long as sendmail isn't
I never thought of it or used it like this before. Makes sense now. Tnx.
> I've been hitting reply to admincc emails from RT for more than a
> decade which have undisclosed-recipients:; in the To: header without
> an issue.
Same here (though almost a decade now).. its why I could not believe my
RT test setup would behave so strangely in a default install.
Thanks again for the pointers. It seems i am able to progress now.
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