[rt-users] Automated Comments

[Bryon Baker]

Hello All

Has anyone built a list of comments that can be selected for a ticket when closing the ticket?

Meaning when setting the ticket to Resolved and you are on the edit screen have a list of canned response to select from to be pasted into the comment section.

Thanks

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
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