[rt-users] Automated Comments

Bryon Baker bbaker at copesan.com
Tue Mar 11 10:43:22 EDT 2014

Hello All

Has anyone built a list of comments that can be selected for a ticket when closing the ticket?

Meaning when setting the ticket to Resolved and you are on the edit screen have a list of canned response to select from to be pasted into the comment section.


Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
"Servicing North America with Local Care"
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140311/bc971ac6/attachment.htm>

More information about the rt-users mailing list