[rt-users] Disallowing ticket creation in a certain queue from SelfService

Kevin Falcone falcone at bestpractical.com
Thu Mar 13 10:39:55 EDT 2014

On Thu, Mar 06, 2014 at 10:42:39AM -0600, Tim Wilson wrote:
>    We have two queues in RT. All email-generated tickets go into General, and we maintain a
>    separate Repair queue for our repair department. Tickets are created in that queue only by
>    tech staff.
>    How can we prevent the Repair queue from appearing in the list of available queues in the
>    SelfService interface for unprivileged users?

Ensure they don't have SeeQueue and CreateTicket on that Queue.  It's
likely you granted CreateTicket globally to Unprivileged/Everyone and
then also leaked SeeQueue.

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