[rt-users] Predefined search for tickets referring to article | Group rights

Kevin Falcone falcone at bestpractical.com
Thu Mar 27 15:05:30 EDT 2014

On Wed, Mar 26, 2014 at 01:31:41PM -0700, rt4 wrote:
> The privileged users can't remember when the list "disappeared" from 
> "Rt at a glance", so I guess it's quite a while ago.
> Here's the predefined search (that works for admins, but not for
> privileged users):
> Queue = 'HF'
> AND Status != 'resolved'
> AND RefersTo = 'a:4'
> We have two classes, one with articles that are meant for the
> privileged users, and one class with articles just meant for the
> admins. a:4 is in the last class. It's not possible to assign the
> specific article to both classes, and it's not an option to let he
> privileged users have articles from the admin-class in their
> drop down menu.
> Or am I missing something obvious here?

What RT version.  What rights do Privileged users have on the Admin

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140327/355b919c/attachment.sig>

More information about the rt-users mailing list