[rt-users] Config setting

Joe Kirby kirby at umbc.edu
Fri May 9 18:06:43 EDT 2014

I am experiencing rather poor performance when I try to open a ticket. We are also seeing search results paint the screen very slowly in chunks.

My sys admins do not see anything in the system or db indicating why this would be. We have observed a large number for our transactions (6,403,137) and groups (1,830,636)

I noticed that a line in my config, which is not in my test system, that I cannot understand what it may want me to do.

Any suggestions very welcomed.

Thank You


It is 
QueueCacheNeedsUpdate	'1399672643'

Here are the items before and after.

SavedSearch	{
          'Order' => 'DESC|DESC|ASC|ASC',
          'Query' => 'Owner = \'__CurrentUser__\' AND (  Status = \'resolved\' )',
          'SearchType' => 'Ticket',
          'OrderBy' => 'LastUpdated|||',
          'RowsPerPage' => '10',
          'Format' => '\'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#\',
\'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject\',
QueueCacheNeedsUpdate	'1399672643'
SavedSearch	{
          'Order' => 'ASC|ASC|ASC|ASC',
          'Query' => 'Queue = \'SPAM\' AND Created = \'Today\'',
          'SearchType' => 'Ticket',
          'OrderBy' => 'CustomField.{SPAM-Origin}|Created|Requestor.EmailAddress|',
          'Format' => '\'<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#\',
\'<a href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject\',
          'RowsPerPage' => '100'

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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