[rt-users] Get Custom Field Data from ticket to use in an email
IT Guy
zachary.neubert at usu.edu
Wed May 14 16:11:08 EDT 2014
This is my template:
Talking about: { my $values = $Ticket->CustomFieldValues('Number');
my $OUTPUT;
while ( my $value = $values->Next ) {
$OUTPUT .= "Here's your value --->";
$OUTPUT .= $value->Content;
$OUTPUT .= "<---\n";
}
$OUTPUT;
}
This is mostly copied directly from a page on the Request Tracker Wiki,
however, something must have gone wrong on the way.
I have 3 custom fields, Number, Date Created and Article Body. I was hoping
to extract Number with this template, but I just keep getting emails with
"Talking about: " and that's it. If I put nonsense in the quotes here:
$Ticket->CustomFieldValues('Number')
I get an error in Apache's log telling me the custom field couldn't load
(because it doesn't exist), but I get no such message with 'Number'. I've
double-checked the scrip order to make sure the Custom Fields are filled
before the scrip is called but they are, in fact, in the right order. What
am I doing wrong?
--
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