[rt-users] Incoming email address

Jim Brandt jbrandt at bestpractical.com
Tue May 20 09:39:29 EDT 2014

On 5/20/14 8:21 AM, Kevin Falcone wrote:
> On Tue, May 20, 2014 at 09:08:49AM +0000, Flynn, Peter wrote:
>> On 19/05/14 15:23, Dominic Hargreaves wrote:
>>> You need to set up some pipe aliases using rt-mailgate:
>>> http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
>> Thanks...I had got that far, but it wasn't clear if the aliases you
>> create in /etc/aliases had to match usernames set up in RT.
> rt-mailgate doesn't deliver to RT Users, it delivers to RT Queues, so
> there's absolutely no connection between user accounts in RT and
> aliases used to execute rt-mailgate or mailbox names used in say
> fetchmail that then execute rt-mailgate or the myriad of other ways
> rt-mailgate is executed.

Adding to what Kevin said, you can configure incoming email addresses 
for the entire RT in RT_SiteConfig.pm:


You can configure email addresses assigned to individual queues on the 
queue configuration page:

Admin > Queues, then click on a queue.

But as Kevin said, rt-mailgate handles delivery. These settings are to 
make sure the From on outgoing mail is set so requestors can reply back.


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