[rt-users] Maximum recipients allowed

[Olivier Lumineau]

Hi,

thanks Ken ! It works like a charm... :-)

Olivier



Le 19/05/2014 15:02, ktm at rice.edu a écrit :
> On Mon, May 19, 2014 at 02:41:19PM +0200, Olivier Lumineau wrote:
>> Hi,
>> we are using RT 3.8.7, and to filter spam more efficiently, I wanted
>> to know if there was an easy way in RT to limit ticket recipients
>> (to + cc + bcc) .
>>
>> I don't want more than 10 or 15 recipients by ticket, to prevent
>> that a spam withs hundreds mail addresses pollute our RT.
>>
>> Thanks
>>
>> -- 
>> Olivier
>>
> Hi Olivier,
>
> I used the following in Email_Local.pm. Maybe you can do something similar.
>
> Regards,
> Ken
> -----------------------
> sub ParseCcAddressesFromHead {
>      my %args = (
>          Head        => undef,
>          QueueObj    => undef,
>          CurrentUser => undef,
>          @_
>      );
>
>      my @recipients =
>          map lc $_->address,
>          map Email::Address->parse( $args{'Head'}->get( $_ ) ),
>          qw(To Cc);
>
>      my @res;
>      foreach my $address ( @recipients ) {
>          $address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress( $address );
>          next if lc $args{'CurrentUser'}->EmailAddress   eq $address;
>          next if lc $args{'QueueObj'}->CorrespondAddress eq $address;
>          next if lc $args{'QueueObj'}->CommentAddress    eq $address;
>          next if RT::EmailParser->IsRTAddress( $address );
>
>          push @res, $address;
>     }
>
>      #
>      # Limit the number of Cc addresses that we add to a
>      # ticket during the initial create to minimize damage
>      # to our Email reputation when SPAM slips through DSPAM.
>
>      $RT::Logger->debug("$#res Ccs");
>      if ( $#res > 3 ) {
>          my @riceCc;
>          my @nonriceCc;
>          @riceCc = grep /rice.edu/i, @res;
>          @nonriceCc = grep !/rice.edu/i, @res;
>          $RT::Logger->debug("$#riceCc riceCcs, $#nonriceCc nonriceCcs");
>          if ($#nonriceCc > 1) {
>              @res = (@riceCc, @nonriceCc[0]);
>          }
>      }
>
>      return @res;
> }
> -----------------------