[rt-users] Unable to paste into Rich Text Editor since

[Keith Macpherson]

I, like Stephen and yourself recently upgraded to 4.2.4 and noticed
pasting had gone AWOL, but interesting not all the time. It's a bit
quirky, so initially put it down to something I was doing.

Jan Kurianski wrote, On 27/05/2014 03:31:
> If you open the JavaScript console afterwards, do you see an error?
>

In my case, the debugger in each browser (Fx, IE, GC, and Safari) all
report 404 errors. CTRL-V sometimes works, but it's really hit-and-miss.
Chrome's JS debugger reported the following:

Failed to load resource: the server responded with a status of 404 (Not
Found)
(http://rt.internal.server/Ticket/plugins/pastefromword/filter/default.js?t=D08E".


When using the CKEditor item to paste plain text, the debugger reports:

GET
http://rt.internal.srv/Ticket/plugins/clipboard/dialogs/paste.js?t=D08E
404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
CKEDITOR.tools.extend.append
squished-884af658b44cdd5c585766ea0a0518ba.js:3325
CKEDITOR.tools.extend.appendTo
squished-884af658b44cdd5c585766ea0a0518ba.js:3303
j squished-884af658b44cdd5c585766ea0a0518ba.js:3429
CKEDITOR.scriptLoader.load squished-884af658b44cdd5c585766ea0a0518ba.js:3429
CKEDITOR.tools.extend.openDialog
squished-884af658b44cdd5c585766ea0a0518ba.js:3742
(anonymous function) squished-884af658b44cdd5c585766ea0a0518ba.js:3784
Uncaught Error: [CKEDITOR.dialog.openDialog] Dialog "paste" failed when
loading definition. squished-884af658b44cdd5c585766ea0a0518ba.js:3741

Instead of using the Debian installers, RT4 was installed using the
tarball into the default /opt/rt4 directory. Browsing through that
folder hierarchy, I can see that both the clipboard/dialogs/paste.js and
the pastefromword/filter/default.js exist. Permissions and ownership are
root:bin and 0644, respectively.

The upgrade didn't report any errors so not sure where to look for
problems. I'm assuming the issue is isolated to a relatively low number
of installs.

If I can supply further information that may elucidate the problem more
clearly, let me know.

- Keith

> Cheers,
> Jan
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Cena, Stephen (ext. 300)
> Sent: Friday, 23 May 2014 10:30 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unable to paste into Rich Text Editor since
>
> I'm seeing the same thing here (submitted my own comment to the group). I've tried Firefox 29, IE10 and Chrome 35. It's hit or miss. Sometimes when I right click & select "Paste" the window flashes & nothing happens. Sometimes when I use CTRL+V, text will paste.
>
>
> Stephen J. Cena
> Systems Administrator - MIS/IT Dept
> Quality Vision International
> 850 Hudson Ave
> Rochester,NY 14620
> Phone: 585-544-0450 x300
> * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please report email problems to: postmaster at qvii.com
>
> QVII MIS/IT Dept - We do what we must because we can.
> "Thank you for helping us help you help us all."
> * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 19 May 2014 13:23:08 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unable to paste into Rich Text Editor since
> 	upgrading to RT 4.2.4
> Message-ID: <20140519172308.GB5652 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Fri, May 16, 2014 at 10:57:57PM +0000, Jan Kurianski wrote:
>>    Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor.  Only
>>    bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the
>>    problem is browser-wide.
> Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste html or plain text into the rich text editor on new ticket creation works fine.
>
> I assume you're actually pasting some rich text from a word document, which is important to the bug report, and not just random plain text.
>
> -kevin
>
>>    1. Ensure your configuration has the Rich Text Editor enabled.
>>    2. Reply to any ticket (or compose a new ticket).
>>    3. Click on the text editor to give it focus.
>>    4. Paste, using keyboard shortcut.
>>    What happens:
>>    Nothing.
>>    What is expected:
>>    Text from the clipboard appears in the editor.
>>    Chrome shows the following errors in the console (where [1]https://redacted/rt is the root of
>>    my RT site):
>>       GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not
>>    Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
>>       Uncaught TypeError: undefined is not a function
>>    squished-884af658b44cdd5c585766ea0a0518ba.js:4040
>>    The dynamic GET originates from this file (when un-squished):
>>    /opt/rt4/share/static/RichText/ckeditor.js
>>    CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js")
>>    A hacky patch that solves the problem for me:
>>    /opt/rt4/share/static/RichText/config.js
>>    47a48,50
>>    >
>>    > // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT
>>    root directory.
>>    > config.pasteFromWordCleanupFile =
>>    '../static/RichText/plugins/pastefromword/filter/default.js';
>>    Cheers,
>>    Jan
>>
>> References
>>
>>    Visible links
>>    1. https://redacted/rt
>