[rt-users] Different template according to requestor email address

Ram ram0502 at gmail.com
Sat May 31 13:57:20 EDT 2014

> How can I separate these to get different messages according to their email
> address?

My first inclination would be to duplicate the Scrip(s) in question (e.g.
On Correspond Notify Requestors and CCs).

For the Internal Scrip change the template to be your internal template.
Put in a custom condition to see if any of the planned recipients are
internal - if no then bail out. Put in a custom action preparation code
that strips out any recipients which are not internal.

Now for the External Scrip do the same but check for external recipients,
strip internal recipients, and use your External template.

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