[rt-users] rt-users] Continued Migrations Questions -

Kevin Falcone falcone at bestpractical.com
Mon Nov 3 17:12:33 EST 2014

On Thu, Oct 23, 2014 at 01:21:27PM +1100, Chris Herrmann wrote:
> Yes you can do this on a per queue basis. My term for this is "per queue
> branding" - I'm not sure if there's an official term for it. A disclaimer -

Most of the things in the Queue Admin page (such as the subject tag)
are referred to us as "Branded Queues".

> - Create your queue, put in the email addresses as you normally would for your
> standard RT queue
> - then create queue specific templates to override the system wide ones. For
> example:

Wouldn't it be simpler to just set the Reply Address and Description
on the Queue Admin page for your new Queue, which will set the
From/Reply-To/From ?

You may still want an Autoreply template for other branding purposes
of course.

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