[rt-users] Multiple Custom Fields menu items to split up custom fields

Kevin Falcone falcone at bestpractical.com
Mon Nov 17 12:02:35 EST 2014


On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:
> Is there a way to make multiple menu items for custom fields, and then split my
> custom fields into those separate menu items?
> 
> For example: A queue I'm working on will have around 30 custom fields. They are
> topical, so they'd like to break it up into groups of about 4 or 5 with a title
> on each. So in my mind instead of the red bar that says "Custom Fields" on the
> ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under each
> menu item when making a ticket. 

You've just described Custom Field Groupings, a new option in the 4.2
series.

http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings
http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html

-kevin
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