[rt-users] Problem with date

Bryon Baker bbaker at copesan.com
Wed Nov 19 17:10:17 EST 2014


Landon Thanks for the fast response

So if I understand you correctly then when I am update the Resolved date I need to subtract 6 hours making it UTC time and the store that value.

Is the procedure correct?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Landon Stewart [mailto:lstewart at iweb.com]
Sent: Wednesday, November 19, 2014 4:07 PM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Problem with date

On Nov 19, 2014, at 11:18 AM, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
The dates printed to the console are correct but when I view the ticket the resolved date is different than the dates printed to the console by 6 hours.  This seems to me to be the off set for the time zone.  What do I need to add for Request Tracker to take the date as is?

Hi Byron,

AFAIK RT provides it's own offset when printing dates/times in the UI so one must store the date/time as UTC.  What is printed on the console should actually be UTC.  Date/Time entered by users or stored in any way need to be converted to UTC first.

More info:
http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling

Landon Stewart : lstewart at iweb.com<mailto:lstewart at iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
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