[rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP
falcone at bestpractical.com
Mon Oct 6 11:51:42 EDT 2014
On Fri, Oct 03, 2014 at 01:50:54PM -0400, William Clarke wrote:
> A little more info after checking rt4 logs:
> Oct 3 10:20:16 rtracker6 RT: 
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: ,
> EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged:
> Oct 3 10:20:16 rtracker6 RT:  Couldn't create user wclarke: Could not
> set user info
> Oct 3 10:20:16 rtracker6 RT:  FAILED LOGIN for wclarke from 10.30.2.210
These are the more useful logs.
You should ensure you have your logs set to debug and show the
preceding lines which are important.
I find it suspicious that it didn't return an email address, but did
return a Gecos. Implies your configuration is not what you sent to
You should also say your RT and RT-Authen-ExternalAuth versions
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