[rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

Kevin Falcone falcone at bestpractical.com
Mon Oct 6 11:51:42 EDT 2014

On Fri, Oct 03, 2014 at 01:50:54PM -0400, William Clarke wrote:
> A little more info after checking rt4 logs:
> Oct  3 10:20:16 rtracker6 RT: [16022]
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: ,
> EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged:
> Oct  3 10:20:16 rtracker6 RT: [16022] Couldn't create user wclarke: Could not
> set user info
> Oct  3 10:20:16 rtracker6 RT: [16022] FAILED LOGIN for wclarke from

These are the more useful logs.
You should ensure you have your logs set to debug and show the
preceding lines which are important.

I find it suspicious that it didn't return an email address, but did
return a Gecos.  Implies your configuration is not what you sent to
the list.

You should also say your RT and RT-Authen-ExternalAuth versions

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