[rt-users] CommandByMail plugin installation

Kevin Falcone falcone at bestpractical.com
Mon Oct 6 12:00:52 EDT 2014

On Mon, Oct 06, 2014 at 10:03:59AM +0200, Olivier Lumineau wrote:
> I'm trying to install CommandByMail Plugin and it's not working.

What version of RT?

> # make install
> Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/
> CommandByMail.pm
> Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/
> CommandByMail/Test.pm
> Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/
> Email/Filter/TakeAction.pm
> Installing /opt/rt4/local/man/man3/RT::Extension::CommandByMail.3pm
> Installing /opt/rt4/local/man/man3/RT::Interface::Email::Filter::TakeAction.3pm
> Appending installation info to /opt/rt4/local/plugins/
> RT-Extension-CommandByMail/lib/perllocal.pod
> Couldn't load RT config file RT_SiteConfig.pm:
> Can't locate object method "InitPluginPaths" via package
> "RT::Extension::CommandByMail" (perhaps you forgot to load
> "RT::Extension::CommandByMail"?) at /opt/rt4/lib/RT.pm line 657.
> Compilation failed in require at /opt/rt4/lib/RT/Config.pm line 1078.
> make: *** [install] Erreur 255

Are you running this as root, or another user who can read
RT_SiteConfig.pm ?

Also, did you already add RT::Extension::CommandByMail to Plugins in
your RT_SiteConfig.pm, before running make install?

Lastly, please show
make -n install

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