[rt-users] How to correctly dump metadata other RT environment?

Markus.Wildbolz at eu.magna.com Markus.Wildbolz at eu.magna.com
Tue Oct 7 07:45:47 EDT 2014

Hi guys!

I'm trying to move all customizations I did in our productive environment 
to our test environment (on a clean, fresh installation).
I do not want to transfer the complete database because I dont need the 
tickets (and all the other stuff like transactions, etc.). So I thought 
the right way is to use the rt-dump-metadata program.
If I try to import the metadata-file through rt-setup-database into the 
test-environment I get errors and the configuration is not transferred 

Could someone of you give me an explanation, what the definite steps for 
moving this metadata are?
My approach was the following:

rt4/sbin/rt-dump-metadata -a -s > metadata.xml

rt4-devel/sbin/rt-setup-database --action drop
rt4-devel/sbin/rt-setup-database --action create,schema
rt4-devel/sbin/rt-setup-database --action insert --datafile 

Did I miss a step? I don't know if I have to do --action acl,coredata 
first or not. However, I get many different errors.

I'm using two completely separated instances of RT 4.2.7 with MySQL 5.5.38 
on Debian 7

Would be fine, if someone has some input for me! I will try the 
recommended steps and get the definite error messages for you 


Markus Wildbolz
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