[rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

Kevin Falcone falcone at bestpractical.com
Tue Oct 7 10:46:02 EDT 2014

On Mon, Oct 06, 2014 at 02:34:40PM -0400, William Clarke wrote:
> RT 4.2.7 and RT-Authen-ExternalAuth-0.23

0.23 or 0.23_01 the dev release?

Your log points to line 491

> [29370] [Mon Oct  6 18:20:02 2014] [error]: Couldn't create user wclarke: Could
> not set user info (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/
> ExternalAuth.pm:491)

But line 491 of 0.23 is blank


Line 491 of 0.23_01 has an error message there


So, let's nail down what you're actually running, since you may just
have tripped a bug in 0.23_01 if that's what you have installed.

BTW - is there a reason you've only configured Auth and not Info?
That's probably making it very hard for RT to create the user, since
it can't go fetch any info.

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