[rt-users] Send email reminder fails with undefined value

fleon fleon at seguroscatatumbo.com
Tue Oct 14 11:50:26 EDT 2014

Another change, with another module:

i changed rt-crontool to:

/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Queue =
'apoyo' AND Owner != 'Nobody' AND (  Status = 'open' OR Status = 'new'
) AND Created < '1 day ago'" --action RT::Action::Notify --action-arg
'Owner' --template 'Recordatorio'

And now i get this error:

Oct 14 11:01:03 mar-zabbix RT: [8035] Can't call method "CreatorObj" on an
undefined value at /opt/rt4/bin/../lib/RT/Action/SendEmail.pm line 957.

I went to the code and found this:
 unless ( $friendly_name ) {
        $friendly_name = $self->TransactionObj->CreatorObj->FriendlyName;

So i went and added --transaction last to cron and ran again and i don't get
an error, but no email is sent, with this message in the logs:

[9114] [Tue Oct 14 15:44:03 2014] [info]:
+<rt-4.2.8-9114-1413301443-1484.5-0-0 at mar-zabbix.seguroscatatumbo.com>
#5/9797 -
+Scrip #rule  (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:284)
[9114] [Tue Oct 14 15:44:03 2014] [info]:
+<rt-4.2.8-9114-1413301443-1484.5-0-0 at mar-zabbix.seguroscatatumbo.com> No
+recipients found. Not sending.

I even added a To:{$Ticket->Owner} in the template and i still get the same
message. What i am missing? The documentation to the modules doesn't give
examples. Not even if i put my email in the --action-arg will work.

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