[rt-users] CC answering ticket issue

[Kevin Falcone]

On Tue, Oct 14, 2014 at 12:56:28PM +0000, Cedric Pages wrote:
> After investigating, I figure it out that, when I create a ticket by sending an
> email to support at ourcompany.com and set other email addresses under Cc, the
> ticket is well created and I’m the requestor but the Cc persons of my email are
> not automatically granted Cc of the ticket!
> 
> That was why Cc couldn’t answer the ticket, because they had no permission on
> the ticket.
> 
> Is there a way to grant the Cc in emails Cc of the tickets? Or do we have to
> open the rights on the tickets to All?

https://bestpractical.com/docs/rt/latest/RT_Config.html#ParseNewMessageForTicketCcs

-kevin
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