[rt-users] Send email reminder fails with undefined value

fleon fleon at seguroscatatumbo.com
Tue Oct 14 14:22:57 EDT 2014

My guess is that my problem was the NotifyActor setting as you say because i
had already tried the example on the Reminders documentation but without
that setting. 

The NotifyActor documentation says that RT doesn't notify the person that
does an update, however IMHO cron should be exempted by default since you
don't usually run cron jobs in response of events (aren't scrips for that?).
No biggie since the example shows how to overrule this.

Kevin Falcone-2 wrote
> Except that it's not the same, the RT template creates $Target
> This reminder is for ticket #{$Target =
> $Ticket->RefersTo->First->TargetObj;$Target->Id}.
> You want an RT::Action::Notify and to pass the Owner and NotifyActor
> arguments, an example of this is in the reminders documnetation
> I suspect that your other failures are related to the Owner being the
> last person to update the ticket and running into problems with the
> NotifyActor setting.

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