[rt-users] Send email reminder fails with undefined value

Kevin Falcone falcone at bestpractical.com
Thu Oct 16 12:06:10 EDT 2014


On Thu, Oct 16, 2014 at 05:13:38AM -0700, fleon wrote:
> Can't i use RT::Action:SendEmail instead of RT::Action::Notify to avoid
> getting the transaction on the ticket in the first place? That way i could
> delete the callback...But i would need SendEmail to be able to read the
> ticket information

Using SendEmail is significantly more complicated, you can't just pass
it the arguments consumed by Notify and hope it works.  It takes
totally different arguments and you will need to do significantly more
work to configure the recipients.

-kevin
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